Frequently Asked Questions

We've answered the most common questions about our junk removal service below. If you don't find what you're looking for, our team is always happy to help.

FAQ Category 1: Booking & Scheduling

Q: How do I book a junk pickup? A: You have three options — fill out the booking form on our website, send us a WhatsApp message, or call us at 054 185 0295. Once we receive your request, we'll confirm your time slot within the hour.

Q: Can I get a same-day pickup? A: Yes, we offer same-day service for most areas across the UAE. We typically need around 60 minutes of notice to reach your location. For the best availability, morning bookings are recommended.

Q: What are your available time slots? A: We operate three daily slots: 9:30 AM – 2:00 PM, 2:00 PM – 5:00 PM, and 5:00 PM – 8:00 PM. Earlier slots tend to have better availability, especially for high-rise locations.

Q: Do I need to be home during the pickup? A: Ideally, yes — so you can guide our team to the right items. If you can't be present, please notify your building security and clearly mark the items for collection. If we accidentally take something unmarked, retrieval will require a visit to our Ajman facility.

FAQ Category 2: Pricing & Payment

Q: How much does your service cost? A: Our pricing is based on the type and volume of items being removed. We provide upfront quotes before any work begins — no hidden fees, no surprise charges. Contact us for a quick estimate.

Q: Do you charge extra for large or heavy items? A: Our quotes factor in item size and weight, so there are no surprise surcharges. We'll give you a clear price before we start.

Q: How do I pay? A: We accept cash, bank transfer, and major credit/debit cards. Payment is collected after the job is completed to your satisfaction.

FAQ Category 3: The Process

Q: What happens to my items after pickup? A: Everything goes to our sorting facility in Ajman. Items in usable condition are repaired and redistributed to communities in need. Recyclable materials are sent to certified partners. Only items that truly cannot be reused are responsibly disposed of.

Q: Will your team bring packing materials? A: Yes — our crews arrive with tools, tape, bags, and plastic wrapping. We don't carry moving boxes, so if you have fragile items, please pack them beforehand.

Q: Do you dismantle large furniture? A: Absolutely. Beds, wardrobes, shelving, TV cabinets — our team comes equipped with the tools to dismantle and safely remove oversized items.

Q: How long does a typical pickup take? A: Most residential pickups take 30–60 minutes. Larger commercial jobs may take 2–4 hours depending on the volume. We'll give you a time estimate when confirming your booking.

FAQ Category 4: Items & Special Situations

Q: How do I know if you'll take my items? A: Check our What We Take page for a full list. If you're unsure about specific items, WhatsApp us a photo and we'll confirm within minutes.

Q: Do you handle office or commercial cleanouts? A: Yes — we regularly service offices, retail spaces, warehouses, and corporate facilities. We offer flexible scheduling to minimize disruption to your business operations.

Q: Can I recover an item after it's been picked up? A: If you contact us within 4–7 working days of the pickup, we can usually locate your item at our sorting facility. The sooner you reach out, the better the chances.

Q: Do you operate during Ramadan? A: Yes, we operate throughout Ramadan with adjusted hours. We recommend booking with 2–4 hours advance notice during Ramadan for the smoothest experience.

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